FAQ

1. What types of products does D&B Store offer?

D&B Store specializes in unique wall art and decals. We offer a wide range of products including 3D Cat Wall Decals, Abstract Monkey Wall Art Canvas, and Abstract Poster Wall Art Canvas. Our designs are modern and stylish, perfect for transforming any space.

2. What is your return policy?

We have a 30-day return policy. This means that you have 30 days after receiving your item to request a return. During the holiday season, from October 1st to December 31st, we have a Holiday Returns Policy. You can put in a return request until the end of the holiday period and return the items until January 31st of the following year.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. To start a return, please contact us at customerservice@dandbstore.com. Returns should be sent to the following address: 3997 Fair Ridge Drive Unit 311 Fairfax, VA 22033.

Please note that returns sent without first requesting a return will not be accepted. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. If you have any questions about returns, you can always contact us at customerservice@dandbstore.com.

3. What should I do if my item is damaged or defective?

If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Please email us at customerservice@dandbstore.com with details and any supporting evidence.

4. Are there any items that cannot be returned?

Yes, there are certain types of items that cannot be returned. These include perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please get in touch with us.

Please note that sale items and gift cards are also non-returnable.

5. Can I exchange an item?

Yes, if you wish to exchange an item, the fastest way is to return the item you have. Once the return is accepted and return tracking is provided, we will allow you to exchange the item. Please contact us at customerservice@dandbstore.com for further assistance with exchanges.

6. What is the European Union cooling off period?

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

7. How long does it take to receive a refund?

Once we have received and inspected your return, you will be automatically refunded on your original payment method within 3 to 5 business days. Please note that it may take some time for your bank or credit card company to process the refund on their end. If it has been 5 business days or more since the refund was supposed to be issued, please let us know at customerservice@dandbstore.com.

8. What is the shipping time for orders?

At D&B Store, we strive to ensure customer satisfaction is our top priority. Shipping time typically takes anywhere from 5 to 9 business days. If you have any questions about your order, please do not hesitate to contact us at customerservice@dandbstore.com.